{"id":87882,"date":"2022-02-23T14:11:54","date_gmt":"2022-02-23T13:11:54","guid":{"rendered":"https:\/\/skillbest.com\/best-practice\/elearning-bank\/"},"modified":"2025-04-01T18:40:59","modified_gmt":"2025-04-01T16:40:59","slug":"elearning-bank","status":"publish","type":"best-practice","link":"https:\/\/skillbest.com\/en\/best-practice\/elearning-bank\/","title":{"rendered":"e-Learning Banking"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;20&#8243; back_color=&#8221;color-672943&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; row_height_pixel=&#8221;115&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; row_height_pixel=&#8221;50&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; align_medium=&#8221;align_center_tablet&#8221; medium_width=&#8221;7&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;7&#8243; width=&#8221;1\/6&#8243; mobile_height=&#8221;200&#8243;][vc_single_image media=&#8221;77600&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;sixteen-nine&#8221; el_class=&#8221;.skillbest-icons-default-width&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; align_medium=&#8221;align_center_tablet&#8221; medium_width=&#8221;7&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;7&#8243; width=&#8221;5\/6&#8243;][vc_custom_heading text_color=&#8221;color-185359&#8243; heading_semantic=&#8221;div&#8221; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-330338&#8243; text_weight=&#8221;300&#8243; uncode_shortcode_id=&#8221;912961&#8243; text_color_type=&#8221;uncode-palette&#8221;]LEARNING DESIGN \/ JOB SIMULATION[\/vc_custom_heading][vc_custom_heading text_color=&#8221;color-185359&#8243; heading_semantic=&#8221;div&#8221; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-330338&#8243; text_weight=&#8221;300&#8243; uncode_shortcode_id=&#8221;938682&#8243; text_color_type=&#8221;uncode-palette&#8221;]<a href=\"https:\/\/skillbest.com\/elearning-best-practices\/\">Best Practices<\/a> \/ <strong>e-Learning Bank<\/strong>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;3&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;60&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-xsdn&#8221; back_image=&#8221;78332&#8243; back_repeat=&#8221;repeat-x&#8221; back_position=&#8221;center bottom&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; auto_height_device=&#8221;yes&#8221; back_size=&#8221;200&#8243; el_class=&#8221;skillbest-content-format-header&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; align_medium=&#8221;align_center_tablet&#8221; medium_width=&#8221;7&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;7&#8243; width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81422&#8243; media_poster=&#8221;yes&#8221; media_width_percent=&#8221;70&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;916994&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243;][vc_custom_heading text_color=&#8221;color-554342&#8243; heading_semantic=&#8221;h6&#8243; text_size=&#8221;fontsize-197929&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;188618&#8243; text_color_type=&#8221;uncode-palette&#8221;]e-Learning for banks[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_separator sep_color=&#8221;color-554342&#8243; el_width=&#8221;10%&#8221; el_height=&#8221;1px&#8221;][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243;][vc_custom_heading text_color=&#8221;color-154192&#8243; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-898198&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;130904&#8243; text_color_type=&#8221;uncode-palette&#8221;]Efficient e-learning for banks: onboarding and job simulation[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;346426&#8243;]&#8221;Oops, a new face again?&#8221; Customer reactions like these are part of everyday life for bank branch employees. There is a <strong>high turnover of<\/strong> staff, especially in the retail area of banks. New faces are regularly behind the counter. And they need to be reliably trained so that they can do their job well in a sensitive field. Such training phases are usually very resource-intensive. At <strong>skillbest<\/strong>, we have looked at the typical work processes of branch employees and developed an <strong>innovative e-learning program for banks<\/strong> that addresses this problem and takes the <strong>pressure off<\/strong> both employees and the company.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;0&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;570334&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;139767&#8243;][vc_single_image media=&#8221;81423&#8243; media_width_percent=&#8221;50&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;928638&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;206167&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;148049&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-554342&#8243; heading_semantic=&#8221;h6&#8243; text_size=&#8221;fontsize-197929&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;150970&#8243; text_color_type=&#8221;uncode-palette&#8221;]Initial situation digitization[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_separator sep_color=&#8221;color-554342&#8243; el_width=&#8221;10%&#8221; el_height=&#8221;1px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-154192&#8243; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-101650&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;103654&#8243; text_color_type=&#8221;uncode-palette&#8221;]The problem[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;604959&#8243;]In the banking sector &#8211; and especially in the retail sector &#8211; there is usually a high level of fluctuation. It is common for employees to change careers or change jobs within the company. As a result, new people have to be hired and trained as customer advisors on a regular basis. Banks also like to take on interns, who also need to be adequately trained. This training and induction is time-consuming and resource-intensive, as the new employees are dealing with the sensitive topic of finance and need tailor-made help to get started.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-554342&#8243; heading_semantic=&#8221;h6&#8243; text_size=&#8221;fontsize-197929&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;627012&#8243; text_color_type=&#8221;uncode-palette&#8221;]skillpractice[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_separator sep_color=&#8221;color-554342&#8243; el_width=&#8221;10%&#8221; el_height=&#8221;1px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-154192&#8243; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-101650&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;457181&#8243; text_color_type=&#8221;uncode-palette&#8221;]The solution[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;199156&#8243;]At <strong>skillbest<\/strong>, we have developed a solution in our e-learning forge that addresses the problem areas mentioned: Our <strong>e-learning for banks<\/strong> enables digital dry training, the structure of which is modeled on the conditions in a bank branch. New or potential employees experience everyday branch life and try out typical work processes. With the help of <strong>e-learning for banks<\/strong>, new employees also get to know the different types of customers and their needs. At the same time, the most important corporate values can be conveyed, so that <strong>e-learning for banks<\/strong> can be used both as a job simulation and as an effective onboarding tool.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_id=&#8221;skillbest-gradient-blue&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_class=&#8221;skillbest-white-text-box&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h6&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-898198&#8243; text_weight=&#8221;500&#8243;]Areas of application[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;139345&#8243;]<\/p>\n<ul style=\"color: #ffffff;\">\n<li>Onboarding new employees<\/li>\n<li>Training of interns and trainees<\/li>\n<li>Communication or sales training<\/li>\n<li>Job simulation in the application process<\/li>\n<li>Communicating values and corporate culture<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h6&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-898198&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;193627&#8243; text_color_type=&#8221;uncode-palette&#8221;]Advantages[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;998215&#8243;]<\/p>\n<ul style=\"color: #ffffff;\">\n<li>Saves time and personnel resources<\/li>\n<li>Consolidates standardized workflows<\/li>\n<li>Relieves experienced colleagues<\/li>\n<li>Makes it easier for short-term temporary staff to get started<\/li>\n<li>Provides HR department with a picture of qualifications<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;0&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;181623&#8243;][vc_single_image media=&#8221;81424&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;104999&#8243;][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;138078&#8243;][vc_custom_heading text_color=&#8221;color-554342&#8243; heading_semantic=&#8221;h6&#8243; text_size=&#8221;fontsize-197929&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;233771&#8243; text_color_type=&#8221;uncode-palette&#8221;]Slip into a role[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_separator sep_color=&#8221;color-554342&#8243; el_width=&#8221;10%&#8221; el_height=&#8221;1px&#8221;][vc_custom_heading text_color=&#8221;color-154192&#8243; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-101650&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;815067&#8243; text_color_type=&#8221;uncode-palette&#8221;]&#8221;What&#8217;s on the agenda for today?&#8221;[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;329102&#8243;]Not all branch work is the same. The retail business of a bank consists of different work processes that need to be trained accordingly. In our <strong>e-learning for banks<\/strong>, new employees can <strong>slip into different roles<\/strong> and get to know and practise the various work processes &#8211; classic support at the counter, operating the payment machines, working in the back office.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;0&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;412209&#8243;][vc_custom_heading text_color=&#8221;color-554342&#8243; heading_semantic=&#8221;h6&#8243; text_size=&#8221;fontsize-197929&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;118949&#8243; text_color_type=&#8221;uncode-palette&#8221;]Realistic conversation simulations[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_separator sep_color=&#8221;color-554342&#8243; el_width=&#8221;10%&#8221; el_height=&#8221;1px&#8221;][vc_custom_heading text_color=&#8221;color-154192&#8243; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-101650&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;105438&#8243; text_color_type=&#8221;uncode-palette&#8221;]&#8221;Good to see you, Mr. Neumann!&#8221;[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;170430&#8243;]The focus of work at the counter is on contact with different customers. Even if the work steps are similar in each case, the individual needs of customers differ greatly. Employees must <strong>demonstrate empathy<\/strong>, recognize these needs and address them accordingly. Our <strong>e-learning for banks<\/strong> prepares employees for the different types of customers and depicts realistic conversations.[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;614249&#8243;][vc_single_image media=&#8221;81425&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;213699&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;0&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;181623&#8243;][vc_single_image media=&#8221;81426&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;427199&#8243;][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;138078&#8243;][vc_custom_heading text_color=&#8221;color-554342&#8243; heading_semantic=&#8221;h6&#8243; text_size=&#8221;fontsize-197929&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;398191&#8243; text_color_type=&#8221;uncode-palette&#8221;]Answer telephone or e-mail inquiries[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_separator sep_color=&#8221;color-554342&#8243; el_width=&#8221;10%&#8221; el_height=&#8221;1px&#8221;][vc_custom_heading text_color=&#8221;color-154192&#8243; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-101650&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;114342&#8243; text_color_type=&#8221;uncode-palette&#8221;]&#8221;Hauptplatz branch, what can I do for you?&#8221;[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;538266&#8243;]Work in a bank branch is not limited to face-to-face contact. Employees also receive inquiries over the phone or by email. In such cases &#8211; for example, when it comes to <strong>adhering to banking secrecy or compliance guidelines<\/strong> &#8211; appropriate dry training is required before the actual deployment in the branch. Our <strong>e-learning for banks<\/strong> can provide this and prepare future employees for tricky situations.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_id=&#8221;skillbest-gradient-blue&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_class=&#8221;skillbest-white-text-box&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h6&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-898198&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;935389&#8243; text_color_type=&#8221;uncode-palette&#8221;]Training phases do not have to be time-consuming and resource-intensive. Our e-learning for banks significantly reduces the workload for both employees and companies.[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-672943&#8243; overlay_alpha=&#8221;0&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;506464&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;4&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;414629&#8243;][vc_single_image media=&#8221;78103&#8243; media_width_percent=&#8221;60&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;155646&#8243;][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;3\/4&#8243; uncode_shortcode_id=&#8221;120672&#8243;][vc_custom_heading text_color=&#8221;color-154192&#8243; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-828006&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;202086&#8243; text_color_type=&#8221;uncode-palette&#8221;]Managing Director G\u00fcnther Veit on e-learning for banks[\/vc_custom_heading][vc_custom_heading text_color=&#8221;color-185359&#8243; heading_semantic=&#8221;h6&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-330338&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;443107&#8243; text_color_type=&#8221;uncode-palette&#8221;]How did you come up with the idea of developing e-learning for banks?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;164302&#8243;]We all know it: almost every time we visit a bank, a new face greets us at the counter. There is a high turnover in the industry. We have taken this fact as an opportunity to develop an e-learning course for banks that solves the problem resulting from this high fluctuation &#8211; namely time and resource-intensive training phases.[\/vc_column_text][vc_custom_heading text_color=&#8221;color-185359&#8243; heading_semantic=&#8221;h6&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-330338&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;124254&#8243; text_color_type=&#8221;uncode-palette&#8221;]What is the great asset of your e-learning for banks?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;203396&#8243;]Our e-learning for banks enables us to replicate almost all the steps involved in day-to-day branch operations. On the one hand, this involves talking to and supporting customers, but we can also replicate the work steps that take place on the screen. This means that working with accounting software can also be practiced.[\/vc_column_text][vc_custom_heading text_color=&#8221;color-185359&#8243; heading_semantic=&#8221;h6&#8243; text_font=&#8221;font-604939&#8243; text_size=&#8221;fontsize-330338&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;330240&#8243; text_color_type=&#8221;uncode-palette&#8221;]Will there be no more face-to-face training sessions in future?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;138294&#8243;]<\/p>\n<p style=\"text-align: left;\">We believe that both are needed: of course you should exchange ideas with experienced colleagues and learn from them. But tailored e-learning is simply better suited to teaching standardized work processes. New or future employees can complete digital dry training and practise work steps in peace and without stress. This not only relieves the burden on the employees concerned, but also on the banks.   <\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-672943&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;4\/6&#8243;][vc_custom_heading text_color=&#8221;color-554342&#8243; heading_semantic=&#8221;h6&#8243; text_size=&#8221;fontsize-197929&#8243; text_transform=&#8221;uppercase&#8221;]Insights[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_separator sep_color=&#8221;color-554342&#8243; el_width=&#8221;10%&#8221; el_height=&#8221;1px&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;right&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_right&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243;][vc_single_image media=&#8221;77522&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;right&#8221; media_width_pixel=&#8221;50&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;right&#8221; position_vertical=&#8221;middle&#8221; 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