An IT security incident is rarely planned. But the way it is handled should be. This is precisely where a weakness is revealed in many companies: Their employees are often trained in IT incident management using generic standard courses – too long, too general, too irrelevant.

Especially in large companies with complex IT landscapes and different target groups, an “off-the-shelf” course is often not enough.

Click here for our best practice on IT Incident Management e-Learnings.

In discussions with IT managers at large companies, we often hear the same challenges:

• Long course duration without a clear focus: Many standard courses last several hours and lose the learners’ attention.
• Insufficient relevance: What happens in the event of a phishing attack in your own system? How is it communicated internally? Which tools are used?
• Missing language versions: Multilingualism is mandatory in internationally active companies – many courses do not offer this.
• High license costs with a low usage rate: If employees switch off or drop out, the ROI is quickly negative.
• Seriousness: The topic is often taught using comic figures.

As a specialized e-learning agency for large companies, we develop learning solutions that are precisely tailored to your needs. For it incident management, this means

• Individual scenarios based on your processes
• Target group-specific presentation (e.g. for IT support, network administration, management)
• Short modules instead of long standard courses
• Only those languages that are required
• Only what really needs to be said is said
• One-off investment instead of recurring license costs

IT incident management e-learning is effective when it reflects your actual processes – not those of an anonymous best practice model.

In our best-practice training course on IT incident management, we show how a company can reach different target groups with a common training standard – without inefficient course lengths or thematic gaps.

The learning modules are developed together with the IT security managers and contain realistic scenarios, clear decision trees and deliberately placed interactions.

A common objection to customized solutions: the expense. But it’s worth looking at the big picture:

• No annual license costs
• Higher completion rates and better learning outcomes
• More relevance = more acceptance
• Reduction in support requests thanks to clear training standards

Customized e-learning often pays for itself after the first roll-out, as it has a more targeted effect and is better used.

If you are responsible for IT incident management in your company, you know the challenges: Creating awareness, increasing security, communicating processes clearly. This is exactly where individual digital training comes in.

With customized e-learning, you create the basis for security, relevance and efficiency – exactly where it is needed.