INSTRUCTION / RISK MANAGEMENT

Reference / KLINIKUM AUSTRIA - Risk Management

Effective risk management through e-learning

KLINIKUM AUSTRIA - the health group

Risk management belongs on every corporate agenda – especially in healthcare. All levels of a healthcare organization must be appropriately trained to respond quickly in the event of risk and to prevent harm to employees and patients. Together with KLINIKUM AUSTRIA GESUNDHEITSGRUPPE, one of Austria’s leading hospital operators, we digitized the in-house risk management content and turned it into an interactive e-learning course that brings all employees of the group up to the same level of knowledge and creates awareness of risk issues.

Interactivity

Visual learning

Questions from the practice

Create awareness

Interview with Markus Reiter

Why did you decide to digitize risk management content?

Risk management is one of the cornerstones of a functioning company. This is especially true in healthcare. It is our task to avoid or minimize risks for patients and employees. On the one hand, this means that the content must be really internalized, and on the other hand, that all employees in the group must be brought up to the same level of knowledge. For these requirements, e-learning is ideally suited.

How do your employees benefit from the new digital learning offering?

You can learn as independently of time and place as possible and really focus on the important content. Some digital content can completely replace classroom training; for more complex topics, we rely on a blended learning approach that ideally combines e-learning and classroom sessions.

Why didn't you purchase a prefabricated e-learning product, but instead opted for a customized solution?

It’s true, e-learning offerings on risk management topics are a dime a dozen. However, we did not want to torture our employees with interchangeable, dry content, but rather confront them with exercises and questions from practice and offer them real added value. This not only gives employees more, they also learn better and more effectively.

What was particularly important to you during implementation?

Digitizing the risk matrix. Filling these was otherwise always a rather boring and dry affair. The digital version, which was specially developed using JavaScript, is interactive and invites users to engage with the content in detail.

"Especially in the healthcare sector, risk management is indispensable and must be anchored at all levels. Through e-learning, we not only reach all employees across the board, but also succeed in anchoring topics such as risk identification, reporting and avoidance in the consciousness in the long term."

Markus Reiter, Quality Management and Data Protection Officer – HCC Health Care Company GmbH

Why did you choose skillbest?

skillbest brought exactly what we were looking for: Creativity, e-didactic and technical know-how and the willingness to develop individual solutions together with our experts.